1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding major holidays). Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Methods & Rates

We offer the following shipping method to the contiguous United States. Delivery times are estimates and begin after processing is complete.

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24-48 hours for the tracking information to update in the carrier's system.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Easyvansports is not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other unforeseen circumstances. If your order is more than 7 business days past its estimated delivery date, please contact us at [email protected].

6. Address Accuracy

Customers are responsible for providing the correct and complete shipping address at checkout. Please double-check your information before submitting your order. If a package is returned to us due to an incorrect or incomplete address provided by the customer, a re-shipment fee will apply to send the order to the corrected address.

7. Lost or Stolen Packages

If your tracking information shows your package was delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located:

1. Contact the shipping carrier to initiate a trace.
2. Email us at [email protected] with your order number and details.

We will file a claim with the carrier on your behalf. If the carrier confirms the package is lost, we will either replace your items or issue a refund.

8. International Shipping

For orders shipped outside the United States:

• The customer is solely responsible for any customs duties, taxes, and import fees levied by the destination country. These charges are not included in the item price or shipping cost.
• Delivery times vary significantly by destination country and are not guaranteed.
• Some items in our store may not be available for international shipping due to size, weight, or carrier restrictions.

Contact Us

For any questions about our Shipping Policy, please contact our customer service team at [email protected].

1. Overview

We offer a 30-day return window from the date your order is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Start a Return

To initiate a return, please email our support team at [email protected] with the following information:

• Your order number
• The reason for the return
• Photos of the item(s), if the reason is damage or defect

We will respond to your request within 2 business days with instructions on how and where to send your package.

Our return address is: 4012 HUDSON LN, Tampa, FL 33618, US.

3. Return Shipping

Customers are responsible for paying the shipping costs for returning an item, unless the item is defective or we sent you the wrong item by mistake.

Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

4. Refund Process

Once we receive your returned item and inspect it (this usually takes 2-3 business days), we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Refund Timelines by Payment Method

• Major Credit/Debit Cards: The timing depends on your card issuer's policies once the refund is issued.
• PayPal: Refunds typically appear in your PayPal account immediately after we process it.

5. Exchanges

We offer exchanges for a different size or color of the same product, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, we generally recommend returning your item for a refund and placing a new order, as this is often faster.

6. Non-Returnable Items

Certain items cannot be returned. Please note we do not accept returns for:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalised or custom-made items (e.g., custom printed t-shirts)
• Items related to personal hygiene, once opened

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Include your order number and clear photos of the issue.

We will arrange for a replacement to be sent out or issue a full refund at no extra cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeline, please:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company or bank. It may take some time before your refund is officially posted.

If you’ve done both of these and still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or at a discount are considered final sale and cannot be refunded.

Need More Help?

If you have any questions about our Returns & Refunds Policy, please contact our customer service team at [email protected].